General Manager - Mexico City

An exceptional opportunity has arisen for an accomplished General Manager to lead an exciting new luxury hotel development in Mexico City, bringing together contemporary design, distinctive hospitality and an exceptional lifestyle offering.

This highly anticipated property will feature 114 beautifully appointed guestrooms and suites, alongside 20 exclusive private residences. Combining sophisticated accommodation with an impressive collection of food and beverage venues, leisure facilities and wellness experiences, the hotel will establish itself as a distinctive new destination within one of the world's most vibrant capital cities.

The property will offer several signature dining and social experiences, including a neighbourhood café, an elegant bar, a destination restaurant with rooftop terrace and lounge, as well as a rooftop swimming pool, luxury spa and state-of-the-art fitness facilities.

This is a particularly exciting opportunity for a proven luxury hospitality leader to play a pivotal role in establishing the hotel's identity, building an exceptional team and delivering an outstanding guest and residential experience from the outset.

The Role

As General Manager, you will assume overall responsibility for the successful operation and commercial performance of the property, providing strategic direction, inspirational leadership and a clear vision for the hotel's future.

Working closely with ownership, asset management and corporate leadership, you will oversee all aspects of the operation, ensuring the highest standards of luxury service, financial performance and guest satisfaction, whilst developing a strong culture of engagement, accountability and continuous improvement.

Key responsibilities will include:

• Providing overall leadership and strategic direction across all hotel operations, including rooms, food and beverage, sales and marketing, finance, human resources and asset management.
• Leading the hotel's pre-opening activities, establishing operational structures, service standards, procedures and critical paths to ensure a successful launch.
• Creating a distinctive guest experience that reflects the local culture and character of Mexico City whilst delivering exceptional luxury hospitality standards.
• Inspiring, developing and mentoring the Executive Committee and wider leadership team, building a high-performing and engaged workforce.
• Taking responsibility for the hotel's financial performance, including annual budgets, forecasting, revenue generation, cost management, productivity and cash flow.
• Maximising performance across rooms, food and beverage and all additional revenue streams.
• Overseeing the residential component of the development, ensuring an exceptional experience for residents and effective management of residential operations and Homeowners Association (HOA) relationships.
• Managing relationships with third-party operators and partners, particularly across food and beverage, spa and wellness operations.
• Building strong relationships with ownership, asset managers, corporate stakeholders, local authorities and the wider business community.
• Ensuring compliance with all relevant employment legislation, regulatory requirements and brand standards.
• Establishing a strong connection with the local community, incorporating the destination's culture and character into the hotel's overall guest experience.

The Ideal Candidate

We are seeking an accomplished luxury hospitality professional with a strong track record of executive-level leadership and the ability to balance operational excellence with commercial performance.

You will be a confident and inspirational leader, commercially astute and passionate about creating exceptional guest and residential experiences.

Qualifications & Experience

• Fluent in both Spanish and English.
• A minimum of five years' experience in an executive-level position within a luxury hospitality operation.
• Previous experience as a General Manager in a hotel pre-opening environment is strongly preferred, ideally within Mexico.
• Proven experience in overseeing luxury residential real estate operations.
• Experience managing residential Homeowners Associations (HOAs).
• Experience overseeing spa and wellness partnerships.
• Experience managing third-party operators and management agreements, particularly within food and beverage operations.
• A Bachelor's Degree is preferred.

Personal Attributes

• An inspirational and results-driven leader with the ability to motivate, develop and retain talented teams.
• Strong commercial awareness and financial management capabilities.
• Exceptional communication, interpersonal and relationship-building skills.
• Highly organised, self-motivated and capable of managing multiple priorities.
• A strategic thinker with a hands-on approach to operational leadership.
• A genuine passion for luxury hospitality, personalised service and delivering memorable experiences.

Why Consider This Opportunity?

This is a rare opportunity to take the lead of an exciting new luxury hotel development in Mexico City, combining the challenges and rewards of a pre-opening environment with the opportunity to shape an exceptional hospitality and residential destination.

For an experienced luxury hotel General Manager with the vision, commercial acumen and leadership capability to deliver something truly special, this represents an outstanding career opportunity.